Shipping & Ordering FAQ

PURCHASING PROCESS

Greetings!

We currently use PayPal as our merchant account provider. However, YOU DO NOT NEED TO BE A PAYPAL MEMBER to purchase with this system.

Simply look for the link that says “Pay with Credit Card” or something similar.

NOTE:  The charge on your credit card statement will say:  PayPal — Gourmet Innovations

You may order by phone at:

Sandy (888) 231-1699

However, we will then send you a PayPal invoice for the full amount with shipping. Once that invoice is paid, we will process your order ASAP according to our usual prompt guidelines.

SHIPPING FAQs

HOW LONG BEFORE YOUR PRODUCT ARRIVES?

We generally ship two business days after we get your order. Then, depending on how far away from Idaho you are and/or the size of your order, the package should arrive two days to a week later. Shipments to the East Coast may incur an additional 2-3 days during the holidays.

If we are out of stock, and there will be more than a couple days delay in shipping, we will contact you; usually by email, and then by phone if we’ve not heard back from you with a confirmation.

WHERE WE SHIP TO:

We ship huckleberry lemonade to ANYWHERE in the USA. Due to problems with shipping liquid products in glass bottles, we do not ship outside of the United States, we are very sorry.

WHAT WE CHARGE:

Shipping charges are FLAT RATE by state (based on distance) with all our websites. So ordering more product incurs no increase in shipping costs to you (although it does to us! … but we are happy for your nice order).

We apologize that when you order one bottle of huckleberry lemonade, shipping might seem excessive. But this system seems to work better for most of our customers.

If you do place a larger order, you are getting a sweet discount on shipping costs – which continue to escalate! Each bottle of huckleberry lemonade weighs about 1 ½ lbs, so just two bottles is already pushing 4 lbs total package weight. Our flat rate shipping is a very good deal for most of our customers.

WHICH CARRIERS DO WE USE:

Most orders are shipped US Postal Service “Priority Mail”. Larger orders (e.g. several bottles) are usually shipped via FedEx home delivery service.

If you wish us to ship outside these parameters (i.e. you want UPS deliver, or Postal Service for a large order), there may be an additional charge. Call for details.

SPECIAL ORDERS:

If you need expedited shipping or “firm date” shipping (e.g. for birthdays), or have other special needs, make sure to contact us before ordering, to verify that we can meet your requirements:

Sandy (888) 231-1699
NicheInnovation2 (at) gmail.com

Note that discounts are available for larger retail orders (1 case or more, ordered in case lots). Discounts start at 10% for one case, 15% at three cases, with a maximum of 25% discount on ten cases or more. Call Sandy for a quote and arrangements.

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